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I'm new here! How should I get started?

Choose a lock. Choose a chain. Choose an earring.  You can add to it later. The most important part is to choose a lock that you love.  Our locks come in 4 colors of gold (yellow, white, green and rose) and platinum and in some cases sterling silver.  All the locks are versatile and can be worn in a myriad of ways. Or your lock may work with pieces you already own—that's the best part.

Please email or call 646.628.2389 if you have questions.

Are your pieces made-to-order?

Our collection is made by hand and oftentimes made to order. Orders are processed and shipped Monday through Friday. Please allow up to two to three weeks for orders to be produced. 

When your order is ready to ship, your order will ship complimentary with UPS 2nd Day Air with signature required for orders over $500. Please note we are unable to ship to a P.O. Box. 

If you have a specific question about the timing of your order or need it by a certain date, please email us at or give us a call at 646.628.2389 and we will try our best to accommodate your request.

Do you offer custom work or engraving?

All items on that can be engraved have an “Add An Engraving” on their product pages.

Personalizing your piece is one of the special surprises of owning or giving our locks. Each lock has 6 sides to engrave on and we can do virtually any language or symbol you can dream up. Engraving ranges in price from $80 for a standard laser engraving. If you are interested in hand engraving, please email or call us.

Marla Aaron is pleased to offer machine engraving and hand engraving when applicable. You may select your preferred engraving method; however, for specific styles, our engraving experts have determined in advance the most appropriate technique. If you don't see a choice for engraving, please reach out! 

Hand Engraving: Hand engraving is the art of removing metal to create lettering through the use of manual tools. Each piece is unique, allowing for the different character of each engraver. It usually takes an additional 4 - 7 weeks for delivery.

Machine Engraving: This method uses technology to create lettering, consistently replicating our most popular styles. It usually takes an additional 1 - 2 weeks for delivery.

Please allow an additional week for laser engraving. For hand engraving, please reach out to confirm the timeline as it’s different for each unique piece!

Can you make a custom piece?

All of our jewelry is handmade and hand finished by a team of craftspeople. It’s safe to say that no piece is exactly the same. The gemstones we work with are constantly evolving so if you don’t see a stone that you seek, a chain length available or you’re interested in a custom lock, email or call us. We’d love to help you.

Our hours of operation.

Even though our website is open 24/7, we, the humans who run the website, work 'normal business hours,' meaning we are open Monday-Friday, 9AM-6PM. If you inquire about a product or a purchase over the weekend, we will absolutely respond but it will likely be on the following Monday morning. We will be in touch!

How should I clean and care for my Marla Aaron piece?

Your locks are designed to last forever and to be worn and take on the patina of best loved jewelry. If you miss your piece’s original luster, we are happy to polish them to either a “satin” or gloss finish. Just call us. Pricing starts at $25.00.

The best way to care for your Marla Aaron pieces is by not wearing them while showering, swimming, working out or washing dishes. Maintaining the closure free of debris/chemicals (shampoo/conditioner/soap) is key. If you need a place to store your pieces while doing these activities, check out our Depository here.

To keep your silver jewelry shining - store it in a cool, dry place to prevent tarnishing. To maintain your silver jewelry, gently polish your pieces with the polishing cloth included in your order. Do not dip your pieces in any silver cleaning solutions as this may change the intended appearance of our blackened pieces. 

For brass Cufflings, our preferred cleaner is ketchup – Heinz specifically. Simply wipe the ketchup on your piece and then wipe off with a “buffing” motion using a paper towel. Rinse with water and dry and you will see the shine. Well worn jewelry though does not need any polishing. So wear your jewels!

Store pearls in a cloth pouch (if you bought them from us or had them repaired by us you have one of our muslin sacks). And try not to get lotion or perfume on your pearls – it will destroy their luster.

What is your repair policy?

If you’d like to repair one of your pieces, please reach out to us directly at for instructions. We offer a six-month warranty from the date of receipt on all pieces that have been unaltered or modified by a third party. All repairs within warranty will be complimentary. If your purchase exceeds our six month repair warranty we ask that you please send us your piece for us to inspect and we’ll forward a quote for repair for your approval. If we are unable to repair your piece for any reason, we will reach out to you directly with a resolution.  

Repairs take approximately 2-3 weeks to complete and you’ll receive tracking details once your piece has been completed and is ready to ship. If you live near our NYC showroom, you can reach out to us directly to schedule a date for pick-up. If you need your repair by a particular date, please let us know.

Shipping & Returns

What shipping options are available?

Please allow up to two to three weeks for your items to ship. We offer complimentary UPS 2nd Day Air on all orders. We insure all of our packages and always require a signature for orders over $500. Please make sure you choose an address for delivery where someone is available to sign for it. Please note we are unable to ship to a P.O. Box.

For each address within the United States, the following charges apply:

Standard Shipping: $0 

If you’d like your shipping expedited, please reach out to us here. Overnight shipping within the U.S is $30, depending on the location.

Do you ship internationally?

Yes, we do ship internationally. Certain restrictions apply and are subject to change - please consult your destination country’s import/export laws or local customs office for more details. Should we not be able to deliver to you, a member of our team we will be in touch to cancel and refund your order. Shipping fees vary by country and will be determined at checkout. Complimentary UPS 2nd Day shipping is only available for orders placed for domestic delivery. 

Expected arrival date for international orders is approximately 7-14 days from the shipping date.

Will I be responsible for paying customs fees on my order?

Yes, depending on the destination country, you may be responsible for paying customs fees. You will pay these fees up front with taxes at checkout unless stated otherwise. Customs fees are imposed by the government of the country where the package is being delivered and are not within our control. These fees are typically assessed based on the value of the items in your order and any applicable import duties or taxes.

All packages at customs are subject to additional fees should your respective country’s import/export laws change. In some cases, you may be notified by the shipping carrier or customs authorities about any additional fees that are due upon delivery.

If you refuse to pay the customs fees associated with your order, it may be returned to us, and you may be subject to additional charges, including return shipping fees. We recommend contacting us before refusing delivery.

Should you return your package, you will not be refunded customs duties and fees. 

By law, we cannot change the value of order on commercial invoices. We adhere to all international import/export laws.

How can I make returns or exchanges?

We accept returns and exchanges for all eligible items within 15 days of receipt for all pieces returned to us in their original packaging and in their original, unworn condition. 

Eligible items are non-custom pieces in unworn condition.

Returns are processed in the order in which they are received. Once we receive your return, it may take up to 10 business days to process. If it has been more than 10 days since your return package was delivered to us, please contact us with your return tracking number so we can look into your order. 

Once the return is accepted, we will fully credit your account or give you the option to receive a Marla Aaron digital gift card. The gift card never expires. If we feel, for any reason, that the request is not reasonable — if the jewelry is damaged or has been improperly used — we will not accept the return. Any custom or custom-engraved pieces are final sale.

If you would like to make a return, please email with "return request" in the subject line.

May I return an engraved item?

Unfortunately, engraved items cannot be returned to Marla Aaron as they are customized, just for you and therefore final sale.

I played your gumball machine, can I return or exchange the piece I spun?

Any item received and chosen from our Gumball Machine cannot be returned or exchanged and is final sale.

Shopping FAQ

Do you provide Klarna or other Buy Now Pay Later payment options?

Yes, we partner with Klarna. For questions about installment payments on Klarna, click here to learn more.

Can I include a personalized gift message with my purchase?

Yes, you will have the opportunity to create a personalized message at checkout. The message will be handwritten, enclosed in a white envelope, and will arrive with your gift package.

Is it safe to order on

Yes, it is safe to order on We use industry-standard encryption technologies to protect your transactions.

How can I get extra help placing an order?

For assistance with placing an order, please call 646.628.2389 or email

You can also book a complimentary in-person or virtual appointment. To set up an in-person appointment at our NYC showroom, please click here. To set up a virtual appointment, please click here.


Can I cancel or change my order?

Yes, you may cancel your order up to 48 hours from the day it was placed. Should you need to change or remove any item from your order kindly reach out to the Customer Experience Team directly at

Can we remove “signature required” on orders?

We require a signature upon receipt of all pieces of $500 or more. We want to ensure you get your package as safely as possible so therefore we’re unable to accommodate requests for there to be no signature required.

Does Marla Aaron have jewelry for men?

Yes, because we believe jewelry has no gender so every piece can be worn by anyone and everyone.

Burning Questions

What’s the size difference between babylocks, medium locks and regular locks?

A babylock measures a 1/2 inch, a medium an inch, and a regular lock an inch and a quarter.

How can I style my lock?

You can use it as an extra link to a chain, as a charm holder, or use it to simply complete a chain.

What are the most popular chain lengths?

  • 15” is popular for a choker-style look.
  • 19” is universally flattering as a necklace and most customers can wrap it around their wrists as a bracelet.
  • 32” gives maximum play with various styling possibilities.

Keep in mind that the addition of a lock will extend the length of your chain.

What's your return and exchange policy?

We accept returns and exchanges within 15 days of receipt for all pieces returned to us in their original packaging and in their original, unworn condition.

If you would like to make a return, please email with "return request" in the subject line

We hope this helps!

Questions about sizing, material or simply getting started? Try visiting the guide to the collections page for a wealth of lock knowledge. Each product page has its own specific info, we suggest looking there for questions around a specific product. Company and logistic questions can be found here!


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