Frequently Asked Questions
How should I get started?
Choose a lock. Choose a chain. You can add to it later. The most important part is to choose a lock that you love. Our locks come in 4 colors of gold (yellow, white, green and rose) and platinum and in some cases sterling silver. All the locks are versatile and can be worn in myriad ways. They can always be worn with other chains or our Hard Hook bracelet or any of the various strands within our Special Things shopping area. Or your lock may work with pieces you already own--that's the best part.
Do you offer custom work or engraving?
Personalizing your piece is one of the special surprises of owning or giving our locks. Each lock has 6 sides to engrave on and we can do virtually any language or symbol you can dream up. Engraving ranges in price from $80 for a standard engraving. If you are interested in hand engraving, please email or call us.
Is there something you want but don’t see on our site? Do you have strands of pearls that you don’t wear anymore but would love to be able to wear with your Marla Aaron Lock? Email or call us. We’d love to work on it with you.
Custom length chains, custom locks and engraving are final sale. That being said if we made a mistake, we want to know about it and fix it.
When you order?
All our jewelry is handmade and hand finished by a team of craftspeople. It’s safe to say that no piece is exactly the same. In the case of the Cufflings® and Ear Cufflings®, the gemstones we work with are constantly evolving so if you don’t see a stone that you seek, email or call us. If we don’t have it we can get it and we’d love to help you.
If your order is in stock and requires no personalization, it will be sent out on the following business day. If your order includes engraving, please add 2-3 days to your arrival time. And if your order is out of stock, please allow 10 days from time of order.
Even though our website is open 24/7, we the humans who run the website work "normal business hours," meaning we are open Monday-Friday, 9AM-6PM. If you inquire about a product or a purchase over the weekend, we will absolutely respond but it will likely be on the following Monday morning. We will be in touch!
Shipping and Handling
We use Federal Express and occasionally UPS . We insure all of our packages and require a signature--no exceptions. Please make sure you choose an address for delivery where someone is available to sign for it. Our shipping fee is $20.00 up to $350.00 and $30.00 for anything above that amount. If you would like rush or overnight please email us and let us know when you place your order.
For overseas shipments we may use Fedex or USPS. Overseas shipping is $50 or more, depending on insurance and shipping costs to your country. Email firstname.lastname@example.org if you have questions. Please note, we will not ship to China or Venezuela at this time.
If you are in the state of New York and you make a purchase, we will add appropriate sales tax.
How should I clean and care for my Marla Aaron piece?
Your locks are designed to last forever and to be worn and take on the patina of best loved jewelry. If you miss your piece’s original lustre, we are happy to polish them to either a “satin” or gloss finish. Just call us. Pricing starts at $10.00.
For brass Cufflings®, our preferred cleaner is ketchup – Heinz specifically. Simply wipe the Ketchup on your piece and then wipe off with a “buffing” motion using a paper towel. Rinse with water and dry and you will see the shine. Well worn jewelry though does not need any polishing. So wear your jewels!
Store pearls in a cloth sack (if you bought them from us or had them repaired by us you have one of our muslin sacks). And try not to get lotion or perfume on your pearls – it will destroy their lustre.
Our Return Policy
If you would like to return or exchange one of our pieces, please email us at email@example.com. We accept returns and exchanges within 15 days of receipt for all jewelry in original condition. All custom pieces are final sale. Your account will be credited in full less original shipping charges and applicable credit card fees. If we feel, for any reason that the request is not reasonable--if the item is damaged or has been used improperly--we will not accept the return.