Marla Aaron is a leading fine jewelry brand based in New York City. We are currently seeking an energetic, organized and customer experience-driven Retail Manager to represent the brand at Luxury Retailer Bergdorf Goodman(BG). The Retail Manager will be responsible for all aspects of the brand presence at BG, from merchandising the case and engaging with Bergdorf’s associates and personal shoppers, to developing relationships with the BG clientele, educate them on the Marla Aaron brand and create the playful, immersive and engaging experience we are known for, at that location. Although your primary focus will be at BG, as an integral part of our Customer Experience team, you'll start your mornings at our NYC showroom, dedicating time to engage with clientele and connect with the team, ensuring a seamless alignment of our brand's vision and customer service standards.

The Details:

• Develop and execute strategic plans to drive business growth at Bergdorf Goodman, focusing on achieving key performance indicators (KPIs) specific to the retail environment.
• Implement personalized outreach initiatives and cultivate lasting client relationships, leveraging a deep understanding of their preferences and needs, to drive sustainable growth and foster brand loyalty.
• Collaborate with the Bergdorf Goodman retail team to understand customer preferences, market trends, and competitive landscape to inform business strategies.
• Liaise with our internal Customer Experience team on day-to-day customer service operations including: special product inquiries, repairs and exchanges, handling escalations, and ensuring high quality customer communications.
• Be proficient in Marla Aaron product knowledge and master the art of styling and playing with jewelry to be able to guide customers on how to build their own collections
• Work cross-functionally with Marketing, Customer Experience, Inventory and Production teams and company leadership to bring our brand experience to life at the same level of customer support and engagement as our own showroom.
• Conduct in-store operations training for Bergdorf Goodman team as needed.
• Work closely with our Wholesale team on the merchandising, replenishment and ideal stock levels for the BG location.
• Consistently engage with the floor manager at BG and be respectful and observant of BG corporate policies, especially those guiding the handling of jewelry on premises.
• Provide coverage in our showroom as needed on a case-by-case basis, ensuring seamless operations during peak periods or staffing shortages.
• Full-time role with rotating shifts M-F 9am-6pm and Saturday 11am-7pm.
• This role will report directly to our Customer Experience Director while working closely with our Wholesale team.

You:

• Love jewelry and all it means to our customers, love to sell and make sure each customer finds joy in their purchase
• Are a fast learner
• Have rigorous attention to detail
• When you make mistakes, you own them
• Ask questions when you don't understand
• Find the positive in negative situations
• Know how to communicate effectively by phone, email, text, on social media and in person
• Are proficient in Microsoft Office, Google Workplace, and have a desire and ability to learn the technology necessary to improve workflow, whatever that may be
• Love organization in a Marie Kondo sort of way
• Love jewelry and fashion but you love the human race even more
• Are willing to take on tasks that may fall outside of your job description --this will happen--you roll with it

Experience: 4-5 years of luxury retail experience

Salary range: $80,000-85,000/year

About us:

We are a rebellious little company and we make jewelry and other objects in New York City. They are beautiful and people seem to love them. What began with one lock is now an entire collection designed to be worn in infinite ways and used as “jewel tools” with individuals’ own collections—to redefine the “precious” in jewelry with individuality. The collection is sold online and in select independent stores in the US and around the world and even in a vending machine or two. 

We are an equal opportunity employer for whom diversity and inclusion are a passion and a commitment.

We provide health insurance as well as dental and vision plans.

401K matching program. 

Access to personal and professional development coaching and support.

Other benefits such as transit vouchers, discounts at certain gyms and retailers.

“Errand Day” (you’ll learn about that if you come in for an interview)

 

Our offices are decidedly “un-office like” and fill a full floor on 47th street in the heart of New York’s Diamond District. Our fridge is also filled with great food. 

 

Please send all resumes and cover letters to jobs@marlaaaron.com